For The Best Support:
1. Do NOT create a new ticket every time you write to us. Goto the original ticket and respond there.
2. Try searching for your answer in the Help Knowledge Base. (You'll see it when you log in.)
3. Provide details of what is wrong. Provide any error messages and what you've tried to resolve the problem.
4. Monitor the Help System and your email. We may have questions or quick resolutions for you.